سياسة الاستبدال والاسترجاع

Due to the nature of our products, all orders are considered final after opening the packaging. Returns or exchanges are only permitted in the following cases: proven manufacturing defect; receipt of a product that does not match the order; damage caused by shipping (with notification within 24 hours and clear photos attached). Conditions: the product must be unused and in its original condition; a return request must be submitted within 3 days of receipt; exchange within 7 days of receipt; the refund will be processed via bank transfer within no more than 10 working days after approval of the request. Notes: opening the packaging voids the right to return; differences in weight, lightness, or color of the material are considered personal taste and are not accepted as reasons for return; purchases through installment platforms are not eligible for cash refunds, only exchanges are allowed according to the above conditions. 6. Order Cancellation: Orders can only be canceled before shipping by contacting customer service; once shipped, cancellation is not possible; if paid via installment platforms, platform fees may be deducted upon cancellation. 7. Legal Responsibility: The store reserves the right to update or modify these terms at any time without prior notice; continued use of the site after modifications implies acceptance of the updated terms. The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping and delivery costs to the shipping company; in case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- if the product was manufactured based on the consumer’s request or according to specifications set by them, excluding products with defects or that violated the specified specifications; 2- if the product consists of videos, discs, or software that has been used; 3- if the product consists of newspapers, magazines, publications, books, or other copyrighted works; 4- if a defect appears in the product due to poor handling by the consumer; 5- if the contract involves providing accommodation, transportation, or catering services; 6- if the contract involves purchasing software downloads online.